All prospective residents will first need to register with the Department of Health, My Aged Care division and undergo a My Aged Care assessment. The assessment is compiled by an Aged Care Assessor during a home visit or visits.

You will receive an approval letter. You can then apply for admission to Glenella by completing our admissions application form.

Post, fax, email or deliver the completed and signed form, along with any supporting documents like a medical evaluation and copies of enduring Power of Attorney, to our admissions team:

Admission Department
Glenella Centre
35 Davey Street, GLENELLA QLD 4740
Email: admissions@glenellacare.com.au
Fax: 07 4942 5842

Feel welcome to call the team if you have questions while completing the form.
Phone: 07 4968 0800 Ext 102

We will confirm receipt of your application and supporting documents.

Before we can prepare a room for you, it may be necessary to wait until a suitable vacancy becomes available. When a vacancy is available, we will invite you for a private meeting to discuss and arrange admission.

Our staff have extensive experience in residential aged care and understand the significance of this step for residents and their families. We are here to help guide you through the process and support your transition to ensure it is as stress-free as possible.

If you are seeking respite care, you must first seek approval from My Aged Care. However, the process of admission is simpler as you do not require the financial assessment - a base daily fee is payable instead.

We welcome all prospective residents to Glenella irrespective of their financial situation; however, financial situation does dictate the amount you pay .

There are various fees you may be asked to pay including:

• basic daily fee - covers your day-to-day living costs. Everyone can be asked to pay this fee.
• means-tested care fee - if your income and assets are over a certain amount, you can be asked to contribute to the cost of your care.
• accommodation costs - some people will have their accommodation costs paid in full or in part by the government, while others will need to pay the price agreed to with the aged care home.
• fees for extra and additional services - you may have to pay extra if you choose a higher standard of accommodation or additional services.

The government sets the maximum means-tested care fee and basic daily fee. There are also rules about how much you can be asked to pay for your accommodation.

You will need to discuss and agree to any accommodation payments and fees with your aged care home before you enter.

Use the Fee Estimator to help you to determine the likely costs to live in an aged care home. You can also call My Aged Care on 1800 200 422 for more information about aged care home fees.

Room prices are published by all aged care homes on the service finder. You can also compare the costs of rooms between aged care homes.

Your income and assets assessment will let you know if you:

• are eligible for government assistance with your accommodation costs
• need to contribute to your accommodation costs
• need to pay a means-tested care fee.

How much you pay depends on the result of your income and assets assessment.

For more information on "working out the cost", please visit My Aged Care.